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World Journal of Pharmaceutical Research (WJPR) will give best paper award in every issue in the form of money along with certificate to promote research activity of scholar.
            Best Paper Award :
Dr. Muhammad Baqir MR Fakhrildin
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Abstract

IMPLEMENTATION OF THE “FRIENDS AND FAMILY TEST” AT A MULTISPECIALTY CENTRE IN BANGALORE, INDIA – A STUDY

*Dr. Saud Ahmed, Dr. Syed Sayeed Ahmed, Dr. N. Junior Sundresh and Dr. Mohammed Yunus Kafil

ABSTRACT

As the healthcare industry in India continues to grow at a tremendous
pace owing to its strengthening coverage, services and increasing
expenditure by public as well as private players, measuring the quality
of health care becomes even more important because it tells us how the
health system is performing and leads to improved care. Basically,
there are two approaches for evaluating patient satisfaction-qualitative
and quantitative. The quantitative approach provides accurate methods
to measure patient satisfaction. Standardized questionnaires (either
self-reported or interviewer-administrated or by telephone) have been
the most common assessment tool for conducting patient satisfaction studies. This study
focussed on the 'Friends & Family Test', a popular feedback system used in NHS, UK.

Keywords: Friends and Family Test, Net Promoter Score.


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