Abstract

CUSTOMER PERCEPTION, ACCESSIBILITY AND SATISFACTION TOWARDS HEALTH CARE SERVICES IN A NURSING HOME IN KERALA - A STUDY

Dr. N. Junior Sundresh, Dr. Satish Kumar* and Dr. Radhamony

Abstract

WHO has defined health as „a state of Physical Mental, Social and Spiritual well being and not mere the absence of disease‟. Health has been declared a fundamental human right. The scope of health services vary widely from country to country and geographic region to region and are influenced by general and ever changing national, state and local health problem needs and attitudes as well as the available resources. The health care system is intended to deliver the health care services. It constitutes the management sector and involves organizational matters. It operates in the context of the socioeconomic and political framework of the country. Hospital is service institution which is of prime importance to man. The health care system is to promote the health of the society. The health care system all over the world has changed during the last century.

Keywords: Customer perception, accessibility, satisfaction, health care service, nursing home.